Last updated: September 14, 2026
Remix and Remix Studio are provided by Resonate Software Inc. ("Remix," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our AI-assisted content creation, editing, asset management, and related websites, applications, tools, and integrations (the "Services"). These Terms form a legally binding agreement between you and Remix. Our Privacy Policy describes how we handle personal information.
BY CLICKING "I ACCEPT," REGISTERING AN ACCOUNT, OR DOWNLOADING, INSTALLING, ACCESSING, OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE OR ARE NOT ELIGIBLE, YOU MUST NOT USE THE SERVICES.
Section 10 includes binding arbitration and class-action and jury-trial waivers.
Eligibility. You must be at least 18 years old and meet any higher minimum age required where you use the Services. By agreeing to these Terms, you represent and warrant that you meet these requirements and have not previously been suspended or removed from the Services.
Organizations and Authorized Users. If you use the Services on behalf of a company or organization, you represent and warrant that you are authorized to bind it, accept these Terms on its behalf, and "you" and "your" refer to that organization. You are responsible for ensuring that people you authorize to use the Services ("Authorized Users") comply with these Terms, and for their acts and omissions as if they were your own.
Account Security. Provide accurate, complete, and current account information and protect your credentials. Individual login credentials must not be shared; Authorized Users must use access methods we permit. Notify Remix promptly if you suspect unauthorized access or compromise of your account.
Client Work. If you use the Services for a client, you represent and warrant that you have authority to provide its materials and instructions and obtain the permissions required by Section 3. Client work does not relieve you of your obligations to Remix.
You must use the Services in compliance with these Terms and applicable law. You agree not to:
When using AI features or generated content, you also agree not to:
Content rights and permissions are addressed in Section 3, enforcement in Section 6, and legally required exceptions in Section 11.G.
You may submit prompts, instructions, footage, images, audio, brand assets, links, and other materials to the Services ("Input"). Material generated specifically for you through the Services is "Output." Input and Output together are "Content."
As between you and Remix, you retain your rights in Input, including your own prompts and uploaded assets. Remix assigns to you its rights, title, and interest, if any, in Output, excluding Remix Materials and Third-Party Content described below. Subject to those exclusions and these Terms, you may use, reproduce, edit, remix, combine, publish, distribute, and commercially exploit Output, including in paid advertising and client work, and transfer or license completed deliverables to clients or other recipients.
Output may not be unique, copyrightable, or free of third-party rights. Similar or identical outputs may be generated for other users, and you acquire no rights in their outputs.
Remix and its licensors retain all rights in the Services and their underlying or reusable materials, including templates, stock avatars and voices, source assets, libraries, models, software, internal prompts, and workflows ("Remix Materials"). These exclude your Input and newly generated customer-specific Output, except for preexisting Remix Materials incorporated into them. Reusability alone does not make your Output Remix Materials.
We grant you a worldwide, non-exclusive, royalty-free license to use Remix Materials as incorporated into authorized Output for the uses in Section 3.A. Recipients of completed deliverables may exercise those same rights subject to these restrictions.
You must not extract, isolate, reconstruct, or repurpose Remix Materials as standalone or reusable assets or functionality for another system. This includes using exported depictions or recordings to recreate our stock avatars or voices for generating new content outside the Services, or using Remix Materials to train or fine-tune models. Ordinary editing, cropping, subtitling, combining, and publishing Output in other tools remain permitted, as does independent use of your own materials.
Third-party software, models, media, and assets ("Third-Party Content") remain subject to their owners' rights and applicable license restrictions made available through the Services or provider. Remix's grants do not convey rights we do not have, and no other rights in the Services or Remix Materials are granted by implication. To the extent permitted by law, Remix is not responsible for Third-Party Content or changes to its availability or terms.
You grant Remix a worldwide, non-exclusive, royalty-free license, sublicensable to providers supporting the Services, to host, store, access, reproduce, transmit, display, modify, analyze, and otherwise process Content to operate, maintain, secure, support, evaluate, develop, and improve the Services. This includes human review, testing, quality assessment, improving prompts and workflows, and creating or customizing content, voices, avatars, or other features at your request. The license continues for these purposes while we retain Content consistent with our Privacy Policy and applicable law.
Remix does not use Content to train or fine-tune shared or general-purpose AI models. This does not prevent the analysis, evaluation, improvement, or customer-requested customization described above. This statement covers Remix's own training practices; third-party processing is described in our Privacy Policy.
We will not publicly use your Content in our advertising, demonstrations, or other promotional materials without your permission. This does not restrict sharing or publication you request or enable.
You represent and warrant that you have all rights, consents, releases, licenses, and authority necessary to submit Input, request its processing and transformation, grant the rights in these Terms, and use and distribute Content for your intended purposes. These include permissions to record, synthesize, clone, or transform a person's name, image, likeness, performance, or voice, including commercial advertising use, and rights in client materials, source footage, music, and trademarks. Finding material online or providing a public link does not establish permission. You must provide evidence of relevant permissions upon our reasonable request.
You are responsible for reviewing Content before use and verifying its accuracy, suitability, and legality. You are solely responsible for publication and advertising decisions, including factual claims, permissions, endorsements, disclosures, and compliance with law and destination-platform rules. This applies when Content is generated or published through connected tools or automated workflows. Errors or defects in Output do not transfer those responsibilities to Remix, and our generation or failure to block Content does not constitute approval or endorsement.
If you enable a sharing link, connect another service, or direct publication, you authorize the access and processing needed to carry out your instructions. You are responsible for connected tools, their usage charges and actions, sharing settings, and recipients. Others may copy or redistribute shared Content; disabling access may not recall their copies. Maintain your own copies of Content you need; the Services are not a guaranteed backup or archive.
The Services may be offered through subscriptions, prepaid credits, usage charges, or other paid arrangements ("Paid Services"). Prices, billing intervals, allocations, and purchase terms are presented through the Services or purchase channel. You authorize Remix and its payment processors to charge your selected payment method for purchases, renewals, authorized top-ups, and usage, including by Authorized Users or connected tools. Provide current billing information and pay applicable taxes other than taxes on Remix's net income. Third-party purchase channels also apply their own terms.
Subscriptions automatically renew at the applicable renewal price unless canceled before renewal under the purchase terms. You can manage or cancel through the available billing controls, payment-provider portal, or relevant app store. Unless the purchase terms or law provide otherwise, cancellation takes effect at the end of the current billing period.
Automatic top-ups, if separately enabled, continue under your selected settings until disabled. Canceling a subscription does not disable a separate top-up arrangement. Stopping use or deleting an application does not cancel either arrangement.
Credits are limited, non-transferable rights to consume eligible Services at applicable rates. Except where required by law, they cannot be redeemed for money or resold and are not deposits or bank balances. Rates and resource requirements may vary; purchases do not guarantee particular quantities or quality of completed outputs unless expressly stated in the purchase terms.
Credits expire 30 days after issuance, unless a longer period or no expiration is expressly stated when acquired, or expiration is prohibited by law. This applies to purchased, subscription, and promotional credits. Each issuance has its own period; purchases, renewals, and cancellations do not extend older credits.
Remix may extend validity or restore expired credits at its sole discretion, without an obligation to offer the same treatment in other cases. Otherwise, expired credits are forfeited without refund, subject to applicable law. Credits acquired before these Terms take effect retain any longer validity or nonexpiration commitments expressly made when acquired unless you agree to a lawful change.
Payments are final and nonrefundable except as required by law or an express purchase commitment. Remix may provide refunds, replacement credits, extensions, or other adjustments at its sole discretion. An adjustment in one case does not create an obligation to do so again.
Charges may cover processing and resources consumed by failed, stopped, incomplete, or unsatisfactory requests. Defective or unusable Output, service interruptions, unused credits, and cancellation do not by themselves entitle you to compensation or an adjustment.
Remix may prospectively change prices, credit rates, allocations, features, and limits. We will communicate recurring-price changes before they take effect as required by law and the purchase channel. Other applicable rates and limits are made available through the Services; review them before initiating usage.
Paid Services remain subject to availability, capacity, concurrency, and other usage limits. A positive credit balance does not guarantee immediate access or uninterrupted processing. Remix may queue, decline, restrict, or stop requests and require additional credits or payment. You remain responsible for authorized charges, including usage exceeding your balance.
For failed, disputed, reversed, or overdue payments, Remix may retry permitted charges, restrict or cancel access, and revoke credits associated with reversed or fraudulent payments, subject to applicable law. These actions do not waive amounts properly owed.
Subject to your compliance with these Terms and payment of applicable fees, Remix grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services. This is separate from your Output rights under Section 3. You may not use Remix's names, trademarks, or logos to imply sponsorship, certification, or endorsement without our written permission.
If you provide suggestions or recommendations about the Services ("Feedback"), you grant Remix a perpetual, irrevocable, worldwide, non-exclusive, royalty-free license to use and exploit that Feedback without restriction, attribution, or compensation. Your Content does not become Feedback merely because you include it in a support request or product discussion; Section 3 continues to apply.
Report suspected copyright infringement to legal@remix.re. A notice under the Digital Millennium Copyright Act (DMCA) must identify the copyrighted work and the allegedly infringing material and its location; provide contact details and a physical or electronic signature; state a good-faith belief that the use is unauthorized by the rights holder, its agent, or law; and state under penalty of perjury that the notice is accurate and the sender is authorized to act for the rights holder.
We may remove or disable material and respond to notices and counter-notices as law requires. It is our policy to terminate accounts of repeat infringers in appropriate circumstances. You may also report suspected misuse of a person's likeness or voice to the same address.
You may stop using the Services or request account closure through available controls or contact@remix.re. You must separately cancel subscriptions and disable automatic top-ups under Section 4.
Remix may, at its discretion, restrict access, remove Content, or suspend or close accounts, including for violations of these Terms, risk or harm to Remix or others, payment issues, inactivity, or legal requirements. We may also modify, replace, suspend, or discontinue features, models, providers, integrations, assets, or the Services.
Except as required by law or an express agreement, we have no obligation to provide advance notice, continued functionality, support, or compensation. We may discontinue any discretionary support or technical assistance without notice or liability. Refunds and credit adjustments are governed by Section 4. If you believe a suspension or termination was in error, contact us to appeal.
On termination:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ANY OUTPUT OR CONTENT GENERATED OR PROVIDED BY REMIX ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. REMIX EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. REMIX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS SUCH AS VIRUSES OR MALWARE, NOR THAT ANY ERRORS OR ISSUES WILL BE CORRECTED.
You acknowledge that the Services rely on artificial intelligence and that outputs may be incorrect, incomplete, misleading, infringing, or unsuitable for your intended purpose. Remix does not guarantee that any Output will meet your requirements, comply with advertising or platform rules, achieve commercial results, or be accepted by a publisher or advertising platform. You assume responsibility for reviewing and using Content as described in Section 3.
Some jurisdictions may limit or prohibit these disclaimers; in such cases, they apply to the maximum extent permitted by applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL REMIX OR ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR SYSTEM FAILURE ARISING FROM OR RELATED TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES OR ANY OUTPUTS GENERATED THROUGH THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF REMIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF REMIX AND ITS AFFILIATES FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES IS LIMITED TO THE GREATER OF: (A) THE AMOUNT PAID BY YOU TO REMIX FOR ACCESS TO AND USE OF THE SERVICES IN THE SIX MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).
These limitations reflect the allocation of risk agreed upon by both parties and are essential terms of this agreement.
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Remix, its affiliates, officers, directors, employees, agents, and licensors from and against third-party claims, demands, proceedings, losses, damages, liabilities, fines, awards, and expenses, including reasonable attorneys' fees and costs, arising from or related to:
These obligations apply even where Output you use or publish contains errors, defects, or unintended material generated by the Services. Remix may assume the defense and control of a covered matter, with reasonable defense costs included in your indemnity obligation. You must cooperate with the defense and may not settle a covered claim in a way that imposes obligations on, admits fault by, or fails to release Remix without our prior written consent.
Remix operates primarily from the United States. The Services may not be appropriate or available for use outside the United States or in jurisdictions where such use is prohibited by law. If you choose to access the Services from outside the United States, you do so at your own initiative and are responsible for compliance with local laws. Remix disclaims all liability for unauthorized or unlawful use of the Services internationally.
By using the Services, you consent to receiving electronic communications from Remix, including email, in-app messages, and account, billing, and service notices. These satisfy applicable requirements for written communications. You are responsible for keeping contact information current and reviewing these notices. Marketing preferences are addressed in our Privacy Policy.
Connected tools and publication instructions are governed by Section 3.E. You must also comply with the relevant provider's terms.
By agreeing to these Terms, you and Remix ("the Parties") agree to resolve all claims arising out of or related to these Terms or your use of our services (the "Dispute"), regardless of when such claims arise or arose, exclusively through binding arbitration, subject to the exceptions and valid opt-outs described in this Section 10. You have the option to opt out of this arbitration clause within 30 days of creating your account or within 30 days after any updates to this arbitration clause take effect by providing written notice to legal@remix.re clearly indicating your intent to opt out. If you opt out following an update, the arbitration terms previously agreed to by you shall remain applicable. A valid initial opt-out remains effective and is not revoked merely because these Terms are updated or you continue using the Services; an update does not create an arbitration agreement where no prior agreement applies following a valid opt-out.
Prior to initiating formal arbitration proceedings, the Parties agree to attempt to resolve the Dispute informally. You agree to notify Remix in writing of your Dispute by emailing legal@remix.re. Remix will respond by email to the address associated with your account. If the Parties are unable to reach an informal resolution within sixty (60) days from the date of the initial notice, either Party may commence arbitration proceedings. Upon request by either Party, an individual settlement conference must be attended by both Parties during the informal resolution period. Statutes of limitation will be tolled during this informal dispute resolution process.
Should informal resolution be unsuccessful, arbitration shall be administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures and, where applicable, NAM's Supplemental Rules for Mass Arbitration Filings, which are accessible at www.namadr.com. Remix will not seek recovery of attorneys' fees or costs in arbitration unless the arbitrator determines the claim filed is frivolous or filed for improper purpose. This agreement involves interstate commerce, and thus the interpretation and enforceability of this arbitration provision shall be governed exclusively by the Federal Arbitration Act ("FAA").
Arbitration proceedings shall take place via videoconference unless the arbitrator concludes that an in-person hearing is required. In such cases, hearings will be held in the county of your residence or at a mutually agreed location, unless batch arbitration procedures apply. Arbitration shall be conducted by a sole arbitrator, who will be either a retired judge or a licensed attorney in California. The arbitrator has the sole and exclusive authority to adjudicate the Dispute, except the state or federal courts located in San Francisco County, California, will retain authority to determine the enforceability of the class action waiver, validity of this arbitration agreement, and any requests for public injunctive relief as detailed below. Settlement offers must remain confidential and not be disclosed to the arbitrator until after issuance of a final arbitration award. The arbitrator may resolve claims through dispositive motions.
This arbitration provision does not apply to the following disputes: (1) individual claims brought in small claims court, and (2) actions seeking injunctive or equitable relief related to unauthorized use of Remix's services, intellectual property infringement, or misuse.
Except for the consolidation expressly permitted under Section 10.G, the Parties explicitly waive any right to pursue Disputes on a class, collective, consolidated, or representative basis, and all arbitrations shall proceed solely on an individual basis. Class arbitrations, class actions, and representative actions are strictly prohibited. Should any Party request public injunctive relief, such request shall be severed from arbitration and litigated separately following arbitration of any underlying claim. Nothing herein shall prevent any Party from participating in a class-wide settlement. Each Party expressly waives any right to a trial by jury in any litigation or arbitration concerning a Dispute.
In instances where 25 or more individuals represented by similar counsel file arbitration claims asserting substantially similar Disputes within a 90-day period, the Parties agree that NAM shall administer these claims in groups ("Batches") of up to 50 claimants each, unless fewer claimants remain after batching. Each Batch shall be administered as a consolidated arbitration proceeding with one arbitrator, one set of fees, and a single hearing conducted either remotely or at a location selected by the arbitrator. Should any portion of these batch arbitration terms be found invalid or unenforceable, that portion shall be severed, and arbitration for the affected claimant or Batch shall proceed individually.
If any portion of this arbitration agreement is determined to be unlawful or unenforceable, the remaining provisions will remain in full effect. However, if a court determines that severing any portion of this arbitration agreement permits class arbitration or representative actions, the entire arbitration agreement shall become unenforceable and void.
You may not assign, delegate, or transfer this agreement or your service-access rights or obligations without Remix's prior written consent. Unauthorized transfers are void. Permitted transfers of completed Output under Section 3 are unaffected. Remix may freely assign its rights and obligations to affiliates, subsidiaries, or successors, including through a merger, acquisition, or corporate reorganization.
We may post updated Terms and will notify you of changes that materially reduce your rights or significantly alter your obligations by email, in-app notification, or a prominent service notice, stating their effective date. Continued use after that date constitutes acceptance; otherwise, stop using the Services and cancel paid arrangements. The applicable arbitration version and valid opt-outs are governed by Section 10.A.
Pricing and service changes are governed by Sections 4 and 6. Changing a feature, model, provider, or integration does not by itself amend these Terms.
If Remix does not enforce a provision, this does not waive our right to enforce it later. Except as Section 10 provides, an invalid or unenforceable provision will be limited or modified as closely as possible to its original intent, and the remaining Terms remain effective.
Comply with applicable sanctions and export controls. Do not use, export, or re-export the Services for restricted countries, regions, entities, or individuals, or submit Input requiring a government license for release or export.
These Terms, applicable purchase terms, and agreements or order forms signed by you and Remix form the entire agreement for the Services, replacing prior agreements on the same subject. A signed agreement or order form controls to the extent it expressly conflicts with these Terms. Specific commercial terms presented and accepted at purchase control over general provisions in these Terms for that purchase, including longer credit validity. Additional or different terms in your purchase order or other unilateral document do not apply without Remix's written agreement. The Privacy Policy does not expand the Content rights in Section 3.
These Terms are governed by the laws of the State of California, excluding conflict-of-law principles. Except where arbitration or alternative dispute resolution applies, disputes arising from these Terms are subject to the exclusive jurisdiction of the state or federal courts in San Francisco, California.
Nothing excludes or limits rights, remedies, or obligations that cannot lawfully be waived. Restrictions, disclaimers, limitations, indemnities, and waivers apply to the fullest extent permitted by law.
Resonate Software Inc., a Delaware company.
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