Effective date: April 25, 2025
This Privacy Policy applies to all visitors and users of the Resonate app and related websites (collectively referred to as the "Resonate," "App," or "Apps"). The Apps are provided by Resonate Software Inc. and/or its affiliates (collectively "Resonate," "we," or "us").
This policy explains:
Please carefully review this Privacy Policy. By accessing or using any part of the Apps, you acknowledge that you have been informed about and consent to our handling of your personal data as described in this Privacy Policy.
We collect a range of information to provide, maintain, and improve our services. The types of information we may collect fall into the general categories below:
This includes information you provide when interacting with the app or communicating with us directly. For example:
We may collect and store the content you generate or upload while using the service. This includes:
This content may be used to operate core features of the service, improve reliability, or respond to specific user requests. We do not access this content without authorization unless legally required or in limited operational cases (e.g., to investigate abuse or address bugs).
When you use the app, we may automatically collect information about your device and interaction with our service. This may include:
This information helps us ensure functionality, performance, and security.
We may use cookies, local storage, or similar technologies to support app features, remember preferences, or analyze usage. You can control or disable these technologies through your device settings where applicable.
We may receive information from third-party sources, such as identity verification providers, payment processors, marketing, or integration partners. This helps us ensure account integrity, prevent fraud, and enable optional features.
We gather anonymized or aggregated data about how people use the app—such as navigation flows, feature engagement, and system diagnostics.
Resonate does not intentionally collect sensitive personal information or special categories of personal data, such as genetic data, biometric data used for uniquely identifying a person, health information, or religious beliefs.
Additionally, Resonate does not knowingly collect information from or intentionally direct our Apps or content toward individuals under the age of 18. If we become aware or have reason to suspect that a user is under 18, we will promptly close the user's account.
Resonate processes your Personal Data and Usage Data according to the following lawful bases:
We collect and process your information as necessary to fulfill our contractual obligations or to take steps prior to entering into a contract with you. This includes:
We process your data based on our legitimate interests, balanced against your rights and interests, for purposes including:
We may process your data when you explicitly consent to specific uses of your information. This includes:
You may withdraw your consent at any time directly within the Apps through your account settings or by contacting us at privacy@resonate.audio.
We may process your data to comply with applicable laws, regulations, court orders, subpoenas, or other governmental requests. This includes fulfilling obligations related to financial reporting, fraud prevention, law enforcement cooperation, and safeguarding the rights and safety of Resonate and our users.
If you have an active account, you can directly access, update, correct, or delete your personal information through your account settings within the Apps. Additionally, you can contact us to request changes or deletion at privacy@resonate.audio.
Resonate retains your Personal Data only for as long as necessary to accomplish the purposes outlined in this Privacy Policy, or as required by applicable legal or regulatory obligations, dispute resolution processes, or to enforce agreements. Specific retention periods vary based on the nature of the data, intended uses, legal requirements, and your preferences.
Once your Personal Data is no longer necessary or legally required, we promptly delete or anonymize the data. We may indefinitely retain anonymized or aggregated data for ongoing business operations, such as analytics and product improvement.
Where processing is based on your consent, you have the right to withdraw your consent at any time by adjusting your preferences within the Apps or by contacting us at privacy@resonate.audio. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Depending on your jurisdiction, you may have additional rights related to your personal data, such as the right to object to certain processing activities or request restrictions on processing. To exercise these rights or inquire about any privacy-related issues, please contact us at privacy@resonate.audio.
Your Personal Data may be transferred to, processed, and stored on systems located outside your jurisdiction, including in countries that may have different data protection laws. By providing your information, you acknowledge and consent to such transfers, including transfers to the United States, where Resonate is based. We will take reasonable measures to ensure your data is handled securely and consistent with this Privacy Policy, and we will only transfer Personal Data to countries or organizations that have adequate protections in place for safeguarding your privacy.
Resonate may share your Personal Data with third parties as outlined below, in alignment with this Privacy Policy or otherwise with your explicit consent.
Service Providers and Partners:
We engage third-party service providers to assist us in operating and managing our Services. These include cloud hosting, analytics providers, payment processors, communication platforms, and infrastructure services. Such providers include, but are not limited to, Apple (distribution and payments), OpenAI (ai models), AWS (cloud hosting), GitHub (project management), Datadog (monitoring), and Google Workspace (internal collaboration tools). These providers are contractually obligated to protect your data and are not permitted to use it for any purpose other than performing services on our behalf. Additionally, certain data may be temporarily shared with third-party AI providers to deliver specific features; this data is deleted after 30 days and is never used for training purposes.
Business Transfers:
In the event of a merger, acquisition, reorganization, financing, sale of company assets, or similar transaction, your Personal Data may be transferred as part of our business assets. We will take reasonable measures to ensure the recipient adheres to the principles set forth in this Privacy Policy.
Professional Advisors:
We may disclose your Personal Data to professional advisors such as lawyers, bankers, auditors, or insurers where necessary for receiving their professional services.
Advertising Partners:
We may share limited Personal Data with third-party advertising platforms (e.g., social media networks) for targeted marketing purposes, consistent with our legitimate business interests. Your Personal Data is not sold to third parties, nor is it used to optimize advertising for other unaffiliated companies.
Legal Compliance and Protection:
We may disclose your Personal Data to comply with applicable law, court orders, subpoenas, or governmental requests; to enforce our agreements and policies; or to protect the rights, property, or safety of Resonate, our users, or others. This includes cooperating with authorities, investigating fraudulent or illegal activity, and preventing misuse of our Services.
Resonate implements reasonable safeguards to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction.
The security of your data is important to us. We implement technical, administrative and physical safeguards to protect the information we collect from loss, misuse and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
If you are a registered user of the Apps and have supplied your phone number, email address or registered for push notifications, Resonate may occasionally send you an email, text, or notify you to tell you about security, system information, new features, solicit your feedback, or just keep you up to date with what's going on with Resonate and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. You can email us at contact@resonate.audio to stop receiving such emails at any time.
We use cookies or similar technologies to deliver targeted advertisements and retargeted ads on platforms such as Facebook and other advertising networks. This allows us to personalize our marketing content based on your interactions with our Services and to measure advertising effectiveness. We do not sell your personal data or use it to enable targeted advertising by unaffiliated third parties. While we do not currently allow third-party advertisers to deliver tailored marketing through our Services, you may still see general, non-personalized advertisements from us.
The Services may contain links to third-party websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information by third parties will be subject to the privacy policies of the third-party websites or services, and not this Policy. We urge you to read the privacy and security policies of these third parties before providing information to them.
Resonate may update this Privacy Policy periodically. When we make updates, we will revise the effective date at the top of this Privacy Policy. If the changes materially affect your privacy rights, we will notify you through a prominent notice within our Services, specifying when the updated terms will take effect. Changes will apply prospectively and will not be retroactive. Your continued use of our Services following such updates indicates your acceptance of these changes. We encourage you to review this Privacy Policy regularly to stay informed about how we handle your Personal Data.
Our Services are not intended for users under the age of 18, and we do not knowingly collect Personal Data from anyone under 18. If you become aware that an individual under 18 has provided us with Personal Data, please contact us immediately at privacy@resonate.audio so we can promptly delete such information.
The data controller responsible for processing Personal Data related to our Services is Resonate Inc.
If you have questions, concerns, or complaints regarding this Privacy Policy, our data practices, or compliance with applicable privacy laws, or if you wish to exercise your privacy rights, please contact us by emailing privacy@resonate.audio with the subject line "Privacy Concern."
We typically respond to inquiries within 30 days. For the quickest response, we recommend contacting us by email.