Effective date: September 14, 2026
Resonate Software Inc. ("Remix," "we," "us," or "our") provides Remix's websites, applications, AI-powered content creation and editing tools, and related products and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and retain personal information in connection with the Services, and the choices that may be available to you.
The Services help individuals and businesses create, edit, manage, and share content, including marketing and advertising materials. Information processed through the Services may relate to account holders, business contacts, or people represented in content that customers provide. This policy describes our practices; it does not replace any consent required by applicable law.
The information we collect depends on how you interact with the Services and which features you use.
We may collect your name, email address, phone number, account identifiers, profile information, organization or business details, preferences, and information used to authenticate or manage your account. We also collect information about subscriptions, purchases, credits, billing, and payment status. Payment providers process payment details, and we may receive transaction records and limited payment information from them.
We collect information you submit, upload, import, create, or generate through the Services. This may include prompts, instructions, messages, scripts, documents, images, video, audio, voice samples, recordings, brand and product assets, reference materials, generated outputs, and associated metadata. It may also include transcripts, descriptions, representations of faces or voices, customer-specific voice or avatar assets, and other information derived from processing that content.
Content may contain personal information about you or other people. You are responsible for having the rights, permissions, and consents needed to provide that information and direct its use through the Services. Do not submit sensitive or regulated information that requires special safeguards or contractual arrangements we have not agreed to provide.
We collect information in support requests, feedback, survey responses, reports of abuse, business inquiries, and other communications with us, together with relevant account and interaction details.
We and providers working with us may automatically collect IP addresses, browser and device information, operating system details, identifiers, approximate location inferred from an IP address, referral information, pages or features used, interaction events, timestamps, logs, and error or performance information.
We use analytics, monitoring, and session replay tools to understand how the Services are used and to investigate problems. These tools may record interactions with the Services, such as navigation, clicks, scrolling, and application state. Analytics and diagnostic information may be associated with your account identifier, name, email address, or other information that identifies you.
We may receive information from authentication providers, payment providers, business customers, other users, integration partners, advertising and analytics partners, and sources you direct us to access. For example, a business may provide your contact information, or you may ask the Services to process materials from a connected service or a URL.
We use information for the following purposes. Our use of customer content is subject to the content-use limits below and in our Terms of Service.
Our personnel and service providers may access and review content and related information for these purposes, including support, troubleshooting, safety, evaluation, and service improvement. Processing may involve automated systems, human review, or both.
Shared model training. Remix does not use customer content to train or fine-tune shared or general-purpose AI models. This does not prevent the analysis, evaluation, and service improvement described above, or customer-requested creation, training, or adaptation of voice, avatar, or other customer-specific assets. We use third-party AI and media providers to process content as part of delivering the Services; their processing is subject to the applicable provider agreements and policies. This statement about Remix's own model training is not a representation about every provider's independent practices.
Public marketing use. We do not publicly use your content in our advertising, demonstrations, or other promotional materials without your permission. This does not restrict sharing or publication that you request or enable through the Services.
We may also create and use aggregated or de-identified information for analytics, research, product development, reporting, and other business purposes. Where applicable law requires us to maintain information in a de-identified form, we will do so and will not attempt to re-identify it except as permitted by that law.
We may disclose information in the following circumstances:
Service providers and business partners. We use providers for hosting, storage, content delivery, AI and media processing, authentication, payments, analytics, session replay, monitoring, security, communications, customer support, and internal business tools. They may receive content, account information, or other information needed for their functions. The providers we use may change as the Services develop. Their handling of information is subject to applicable agreements, policies, and law.
At your direction and through sharing features. We may disclose information when you request or enable it, including when you connect another service, collaborate with others, export content, or enable a public link. People who receive a link or access to content may view, download, copy, or redistribute it. Disabling access through the Services does not recall copies already obtained by others.
Business accounts. If you use the Services through or on behalf of a business or other organization, we may disclose account, usage, billing, or content information to that organization and its authorized representatives as needed to administer the relationship or fulfill its authorized requests. The organization's own practices may also apply to information it provides or receives.
Advertising and measurement partners. We may disclose identifiers, contact information, device and usage information, and information about interactions with our Services or marketing to advertising and measurement partners to promote the Services, reach relevant audiences, and measure campaigns. These disclosures may be considered a "sale," "sharing," or processing for targeted advertising under some privacy laws, even when no money changes hands. Any applicable choices are described below.
Affiliates, advisors, and corporate transactions. We may disclose information to our affiliates and professional advisors, including lawyers, accountants, auditors, insurers, and financing partners. Information may also be disclosed or transferred in connection with a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
Legal, security, and enforcement purposes. We may disclose information when we believe it is appropriate to comply with applicable law or legal process; investigate or prevent fraud, misuse, or security incidents; enforce our agreements; resolve disputes; or protect the rights, property, or safety of Remix, our users, or others.
We may also disclose information with your consent or as otherwise permitted by applicable law.
We and our providers may use cookies, local storage, pixels, software development kits, and similar technologies to keep the Services working, maintain sessions, remember preferences, collect analytics and diagnostic information, and support advertising and measurement. These technologies may recognize a browser or device over time and across websites or services.
You can manage certain technologies through your browser or device settings. Blocking them may affect the Services, and clearing cookies or using another browser or device may require you to make your choices again. The privacy rights described in Section 8 apply to these practices where required by law. Contact privacy@remix.re to request help or exercise an applicable right.
We retain personal information for as long as reasonably needed for the purposes described in this policy, including providing the Services, maintaining accounts and content, completing transactions, improving and securing the Services, resolving disputes, enforcing agreements, and meeting legal or recordkeeping requirements.
Retention depends on the nature and sensitivity of the information, how it is used, the status of your account and our relationship with you, technical and operational requirements, and applicable obligations. Deleting content or closing an account does not necessarily erase all related information immediately. Information may remain in backups, logs, transaction records, or other retained records for the applicable retention period. We may retain aggregated or de-identified information as permitted by law.
We use safeguards designed to protect personal information. No system, storage method, or transmission over the internet is completely secure, and we cannot guarantee the security of information.
Remix is based in the United States. We and our providers may process and store information in the United States and other countries where we or they operate. Privacy laws in those locations may differ from the laws where you live. We handle information in accordance with this policy and applicable law.
You may contact privacy@remix.re with questions or requests concerning your personal information. Depending on applicable law, you may have rights to access or obtain a copy of information, correct inaccuracies, request deletion, withdraw consent where processing relies on consent, or object to, restrict, or opt out of certain processing, including qualifying sales, sharing, or targeted advertising. These rights are subject to applicable conditions and exceptions.
Where permitted by applicable law and appropriate to the request, we may ask for information to verify your identity, understand your request, or confirm an agent's authority. If information was supplied by a business customer or is handled on its behalf, we may refer you to that customer or coordinate with it as appropriate. We respond to requests in accordance with applicable law. If applicable law gives you a right to appeal a decision about your request, you may submit an appeal to privacy@remix.re. We will not discriminate against you for exercising rights protected by applicable law.
You can opt out of promotional emails using the unsubscribe instructions in those emails or by contacting us. You may still receive transactional, security, account, and other non-promotional communications. Device or browser settings may allow you to manage notifications and certain permissions.
The Services are intended for adults aged 18 and older. We do not knowingly allow people under 18 to create accounts. Customer-provided content may depict or include information about other people; customers are responsible for ensuring they may lawfully provide and use that content, including obtaining any required permissions concerning minors.
If you believe a minor has created an account or that we have received a child's personal information in violation of applicable law, contact privacy@remix.re. We will take appropriate action, which may include removing information or closing an account.
The Services may link to or interact with third-party websites, applications, and services. This policy does not govern information you provide directly to third parties or their independent handling of information. Review their terms and privacy policies before using them or directing us to share information with them.
We may update this Privacy Policy as the Services and our practices develop. The effective date above identifies the latest version. We will provide additional notice or obtain consent when required by applicable law.
For privacy questions or requests, contact:
Resonate Software Inc.
2261 Market St STE 84596, San Francisco, CA 94103, United States